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-   -   Dr. Clavel contact info and responsiveness (https://www.adrsupport.org/forums/showthread.php?t=13252)

simeoni 09-02-2015 12:42 PM

Dr. Clavel contact info and responsiveness
 
I have been trying to contact Dr. Clavel to review my case. I have left a contact request throught his clinics website and also have mailed his clinics info e-mail address. No reply so far. It has been a couple of weeks. Is there a better way to contact him? Can anyone chime in?

FranklySir 09-02-2015 01:33 PM

Yolanda Casadevall <yolanda@bcn-sc.com

Most likely on vacation. Yolanda is the best contact since she has direct line with him.

I will send an email for you as well.

F

FranklySir 09-02-2015 04:13 PM

Simeoni,

Probably on vacation or doing medical trips. No excuses though. You need to fill out the patient form with all your information from my experience with them. I am sure you can imagine the amount of emails they receive on any given day. They might not even be getting your mail since its a gmail account as well.

I sent Yolanda an email on your behalf with your email address just in case your emails are going into the junk mail. Its 9:30pm there so no response today I am sure.

Best I can do. Hope this helps.

F

FranklySir 09-02-2015 04:20 PM

response
 
Simeoni.

Response I received immediately . Automated I'm sure.

Thanks for your e-mail. I will be out of the office until September 13th. However, I will be checking my e-mail and I will try to answer you back as soon as possible.


F

drewrad 09-02-2015 04:29 PM

He's at a spine conference.

simeoni 09-03-2015 09:47 AM

Hi, Thanks for help. I emailed Yolanda and got replied immediately even though she was on holiday.

Cheryl0331 09-03-2015 10:16 PM

yeah
 
Dr. Clavel just came back from time off Aug 26th, and playing catch up with reviewing films and doing surgeries. Yolanda is out right now...

TheGrt8 09-04-2015 05:58 PM

Yolanda gets back on Monday, the 7th . Clavel is very busy with trauma (brain and heart) surgeries, along with ADR's. He needs to review my 3 month post op X-rays and MRIs, along with my skype consult, which he said he would expedite and make time for last week. Only thing for everyone to do is to be patient, and Yolanda has been in contact with me while in vacation as well. She's checking in on emails as well, but overwhelmed. Hang in there man, you will get a response soon. If not then just call over to his office and speak with Yolanda.

Cheryl0331 09-07-2015 07:26 PM

Yeah me too
 
I got an auto response from Yolanda. I am waiting on Dr. Clavel to review my three month post-op. Just try and be patient! Their work load is over the top, but the wait is worth it!

cfbugsbunny 09-18-2015 11:39 PM

Yup. Deal with Yolanda. She is a sweetheart. Just remember that Dr. Clavel is so booked with patients in Spain and international patients. I actually am surprised that he still helps International patients as when I went there two times his waiting rooms are packed... there's a reason for this. He is an awesome surgeon!! I agree that patience and persistence are the keys here. If you have any questions about Barcelona Spine or overseas surgeries feel free to PM me. I have spoken with many on this forum to help them get through the scary parts. I have done three surgeries overseas and would highly recommend Barcelona Spine.


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