Robby,
Sorry to hear the news; been there done that.
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After again complimenting me on everything, they did, however, say they would expedite my appeal to an outside review doctor, something that seemed like they did not have to do. This outside reviewer has no connection with my insurance company and will be a neurosurgeon just like my doctor of choice.
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This does sound promising. However, this doctor is PAID to deny claims. At my appeal, the insurance company had an "expert" physician on their side and the "expert" physician representing me was Dr. Fenk-Mayer via telephone (a surgeon that works with Dr. Bertagnoli).
I was still denied. The insurance companies are like broken records.
Good luck and I hope your outcome is better.
Justin