Cindy Lou,

I just introduced myself the other night and preparing for ADR two level in August. I have been checking the discussion board all day to see if you had news. I am in a similar position with a self-insured company.
To be honest, I think you did win! Although it was not the perfect outcome, you kept going until you got something. Shame on the Pres. not attending a meeting. What happened to compassion! Why did he/she not show up-out solving world issues? Right! That frustrates me to no end!
At the end of the day, you did your best and can sleep at night knowing that, I applaud your efforts and determination!