Kim,
I don't know which TBI office you contacted, but Zigler and Blumenthal are at the Plano office. In fact, my 76 year old father-in-law just saw Zigler two weeks ago. From the time I called to make the appointment until the appointment was just eight days. As you've not heard back in two weeks, something's gotten dropped somewhere. I'd encourage you to consider calling them back and talking to a human.
Good luck, Jeff
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C4/5 - ACDF in 2000
C5/6 - ACDF in 2002
C3/4 & C6/7 - M6 ADR, Nov 2009, Barcelona
Conceded defeat to a manifestly disingenuous BCBS-TX in my quest for reimbursement, Jan 2011
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