This is a different generation of doctors/surgeons practicing, medicine is a different game these days, insurance has become a monster of sorts, and it appears good manners, courtesy and caring have gone by the wayside often with the fast pace of medicine. This is strictly from what I've seen working in the medical field in CA. and being a patient the last 20 some odd years.
I cannot speak for any other part of the country although I hear similar reports from patients all over the country.
A class with Miss Manners should be added to the modern medical school curriculum, although there is no teacher like life's experiences itself.
Humility and graciousness are characteristics that are always an asset to anyone involved in the medical field in care of human lives~
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