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  #1  
Old 01-23-2017, 12:25 PM
Ram_2L-ADR Ram_2L-ADR is offline
Junior Member
 
Join Date: Jan 2017
Posts: 12
Default European Medical Tourism - Dr Bertagnoli's International Patient Service through T. V

Hello Everyone,

I've just had a 2-Level ADR at C4-C5 & C5-C6 in Hong Kong. Prior to doing so I was looking at having my surgery in Germany under the care of Dr. Bertagnoli, unfortunately, this didn't turn out at all as planned.

16 days post my first exchange with T. Vicknair who handles Dr. Bertagnoli's online/international applications I still had no reply from them. Even though it was clearly stated in the e-mail sent to me, and following the gathering of all my medical information, that I would be receiving a response within 1 to 14 days.

In the meantime I luckily managed to find another doctor in HK which was amazing as described in my first post. However, after 16 days, and no response, I felt quite bothered by the fact that, had I not been this lucky and found a doctor in HK, I would still be waiting for a response from Dr Bertagnoli or T. Vicknair, and my spinal cord damage would simply reach a point of no return. With this in mind I sent a strongly worded e-mail to Tim Vicknair, and his response was simply, appalling. I want to leave my exchange with him online just to let you know the type of person you are dealing with.

Note: This is NOT meant to discredit Dr Bertagnoli's knowledge, talent and decades long of experience in the field. It is merely aimed at showing the lack of respect and manners held by the personnel handling his international patient service, namely European Medical Tourism's CEO T. Vicknair.


23/01/17 - 3:21 AM:
Myself to T. Vicknair

Dear Tim,

I'm extremely disappointed in your services. It has been more than 14 days now and I have yet to receive any form of response from yourself or professor Dr Bertagnoli.
You spend such a lengthy amount of time on your website defending yourselves from bad press, yet you do not seem to care much for the actual patients. Every doctor I saw considered my case critical and I was planning my trip to Germany hoping to get a response in the shortest delays given how fast you first replied to my issuing of information. Yet, here we are, more than 2 weeks later without the hint of a concern or a reply from your team or its leader. This is extremely concerning and shameful. I was lucky to finally find a doctor with lengthy experience in ADR last week who took my case seriously and booked me in for operation within the next few days. I was lucky to have found him as I now can at least hope to perhaps regain full sensations and strength in my right arm and avoid any additional risk of becoming tetraplegic.

Once again I am really disappointed in your lack of concern and total disregard for a suffering patient, may he not be yours. I see it as a true slap in the face of the Hippocratic Oath. You could have at least had the curtesy and decency to reject my case and inform me of it.

Regards,

--
R


__________________________________________________ ___________________




23/01/17 - 3:57AM:
T. Vicknair to Me

Mr. R,



We do not control the doctor’s schedule. He is extremely busy and there is a reason for that. You may look beyond your own pain and realize there are other patients who are also in pain.and

you are at no immediate risk of quadriplegia. Had you been we would have recommend emergency care.

But you may ask yourself why this doctor is quickly available. You may not be as lucky as you think.



Tim




__________________________________________________ ___________________

23/01/17 - 4:12AM:
Myself to T. Vicknair

Shame on you for coming back to me with such a response.
You may not control the doctor's schedule but you do control your letters and the timeframe that you set "1 to 14 days" as mentioned in your email dated 8th January 2017.
I cannot believe that you would discredit a fellow doctor on the sole basis that he took my case rapidly when you couldn't. What kind of purely corporate and money oriented mindset must one have to respond in such a manner.
I am utterly appalled by such lack of etiquette and carelessness. If dr Bertagnoli does indeed hold similar regards his patients as you do I cannot but be glad that I didn't come all the way to Germany for my procedure.
Once again. Shame on you.

--
R

__________________________________________________ ___________________




23/01/17 - 4:18AM:
T. Vicknair to Me

Etiquette? Really. Why don’t you read this > I see it as a true slap in the face of the Hippocratic Oath. You could have at least had the curtesy and decency to reject my case and inform me of it.



We are the lucky ones. You are now permanently blocked.




__________________________________________________ ___________________



True my first e-mail was quite rough but understand my situation. Then again, once I saw the response, I was so relieved I didn't go through the process.. I just find it unfortunate and saddening when I see the greed and how much of an industry the medical world has become.
__________________

Ram
Numbness in right arm after house works end Sep 16
MRI showed compressed Spinal Cord in cervical spine in Dec 16
2 Level ADR on C4-C5 & C5-C6 on 17 Jan 17 in Hong Kong
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  #2  
Old 01-23-2017, 10:59 PM
Harrison's Avatar
Harrison Harrison is offline
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Join Date: Oct 2004
Posts: 7,018
Smile

Ram,

Wow, thanks for sharing. That was a very surprising and unprofessional response. I've not heard much about Tim for years. Last time (4-5 years ago), the situation created by a patient's interactions with him led to his banning from this community. What site were you banned from?


Please note: why is it that both you and Tim misspell the same word in the same way: curtesy?


I will leave this topic here, even though 99.9% of the international topics go to the international forum. I will clone this topic.

When you feel like it, please post in the post-op forum so we can track your progress and give you any support if needed!

Peace, healing and light to you in 2017! Happy Chinese New Year!
__________________
"Harrison" - info (at) adrsupport.org
Fell on my ***winter 2003, Canceled fusion April 6 2004
Reborn June 25th, 2004, L5-S1 ADR Charite in Boston
Founder & moderator of ADRSupport - 2004
Founder Arthroplasty Patient Foundation a 501(c)(3) - 2006
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  #3  
Old 01-24-2017, 12:38 AM
Ram_2L-ADR Ram_2L-ADR is offline
Junior Member
 
Join Date: Jan 2017
Posts: 12
Default

Hi Harrison,

Unprofessional indeed, I was really shocked at the way he was responding.. To be honest I'm not too sure what he meant by banned, but I'm guessing he blocked me from his e-mail or website. Also, I've noticed I've found difficulties joining spine surgery related forums, though not sure if that's directly linked..

With regards to the word "curtesy", thanks for pointing out the misspell from my part. With regards to why Tim wrote the same, I suppose because he copy pasted my comment in his last e-mail to make a point "I see it as a.."

thanks for your wishes, and Happy Chinese New Year to you too! Kind of perfect timing really.. gives me additional time to rest without affecting work too much!

I wrote another post about how my surgery went, but mistakenly put it in the "new members" section (still getting my head around the posting protocol), should I just remove it from there and put it in post-op?

Cheers!
__________________

Ram
Numbness in right arm after house works end Sep 16
MRI showed compressed Spinal Cord in cervical spine in Dec 16
2 Level ADR on C4-C5 & C5-C6 on 17 Jan 17 in Hong Kong
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